CONTACT OUR DEPARTMENT
Sales department, purchasing skipass: vente@saemlegrandbo.fr
Human ressources department: candidature@saemlegrandbo.fr rh@saemlegrandbo.fr
Ski area facility department: rm@saemlegrandbo.fr
Financial department: finances@saemlegrandbo.fr
Maintenance department: jm.dubourgeal@saemlegrandbo.fr
The snow and slope safety center in WINTER: central@saemlegrandbo.fr
Slopes department: e.bibollet-ruche@saemlegrandbo.fr
Marketing department: s.pedeutour@saemlegrandbo.fr
Quality department: qualite@saemlegrandbo.fr
Purchasing department: achat@saemlegrandbo.fr
Nordic ski department: regie-garage@orange.fr regie-nordique@saemlegrandbo.fr
general questions
The Grand-Bornand ski area : 84 km of slopes
The Aravis ski area : 211 km of slopes including the resorts of Le Grand-Bornand, La Clusaz, Manigod, Saint-Jean-de-Sixt (tow rope)
The link is made by shuttle between the resorts (15 minutes between Le Grand-Bornand & La Clusaz).
Lost items are collected at the town hall, the municipal police and at the Grand-Bornand ski area office.
Do not panic ! Just go to any ticket office with your proof of purchase (paper or digital version) to renew it. Management fees will be applied.
Veteran Pass : People of 75 years old and over on the first day of the skipass: 50% reduction on the public rates in force
Senior Pass : People from 65 to 74 years old on the first day of the skipass
Adult Pass : People from 15 to 64 years old on the first day of the skipass
Youth Pass: People from 15 to 25 years old on the fist day of the skipass
Junior Pass : Children from 5 to 14 years old on the first day of the skipass
Free pass : – 5 years access to the ski areas FREE (compulsory transport ticket on presentation of proof of age)
The age of the skier to be taken into account is that of the first day of validity of the pass. A proof of age is to be presented to justify its category.
Example : My child is 15 years old on February 12, 2023, his 6-days skipass starts on February 10, 2023 -> he benefits from the -15 years old skipass for the week.
You choose!
The 4 hours are counted from the first passage to the terminal : you can start skiing at 10 a.m. as well as at 1 p.m.! (example: I start skiing at 10:22 a.m, my skipass is valid until 2:22 p.m.)
All skipasses are strictly personal, non-assignable and non-transferable.
You will find a dozen automatic terminals to buy or withdraw your ski passes within our resort.
Attention ! The terminal do not issue proof of purchase. Just enter your email address to receive it; when the device suggests it.
AT VILLAGE (1000 m)
– At Tourist Office : 2 terminals
– Rosay Gondola : 2 terminals 24h/24h
– At the ski lift office : 2 terminals (new mailing address from autumn 2022: 388 route de la Vallée du Bouchet)
AT CHINAILLON (1300 m)
– Charmieux Ticket Office : 2 terminals 24h/24h
– Châtelet Ticket Office : 2 terminals 24h/24h
– Tourism Office Ticket Office : 2 terminals 24h/24h
Doctors advise not to climb more than 1,700 meters above sea level for 15 months.
Dogs are allowed on all facilities.
The ski lift staff will decide according to the size of the dog and the degree of use of the device in particular.
Dogs are under the responsibility of their masters and must be kept on a leash on the installation but also in the mountains.
We allocate specific rates to Groups made up of a minimum of 20 people gathered in association, and fulfilling certain conditions.
For any information, please send an email to vente@saemlegrandbo.fr
ONLINE PURCHASE
Most of them but not all of them.
Skipasses for children under 5 must be purchased at the ticket office together with a proof of age.
Online purchase for under 5 years old of 2-day passes and more (also season pass) is possible; it is ordered with the purchase of a paid plan and requires the downloading of proof of age.
Skipasses for people with reduced mobility (and any accompanying person) are available and can be recharged online under certain conditions.
You won’t queue up at the ticket office and you will enjoy skiing as soon as you arrive at our ski resort.
Get 2% off online sales.
Reload online (up to 10 minutes before to ski) thanks to the number which is at the back of your rechargeable card.
We only accept payment by credit card MASTER CARD / CB / VISA / €
We use the Secure 3D security device, called Verified by Visa at Visa and SecureCode at Mastercard, combined with Cyberplus Paiement and Systempay Net.
You can place your order at the last moment !
For a withdrawal at the terminal :
Collect your skipasses directly from our terminals, until the last minute ! Simply enter the code received by e-mail in your purchase confirmation.
For reloading : if you already have the support called “skicard”, you can reload your skipass on our website until the last minute, before going skiing if your support is compatible with our system.
For the purchase of a season pass, Grand-Bo Lib’, and Handi’ski membership : it takes 7 working days for home delivery, after placing the order. We undertake to send you free of charge, in France by post, the ski passes at the latest 4 days before the first day of validity of the ski passes.
No, reloading is automatic, you don’t need to go to ticket office. Your skipass will be triggered from the first passage to the terminal.
All you have to do is enter the code received by e-mail in your purchase confirmation, the terminal will then deliver the skipasses.
The code (example : ZVTPFE1T) is located at the top of your purchase confirmation, after your contact details.
You will receive a confirmation order mail, with all the details of your skipasses and your internet order number. You must keep it in case of problem.
If you buy your skipasses at our kiosks, you will get your ticket by e-mail.
Yes you do, when you order skipasses online for the first time, you will be asked to create an account with a login (mail address) and a password with at least 8 characters including a digit, a capital, and a special character : for example Grandbo3*.
the keycard (rechargeable skicard)
The numbering of your ski card must start with 01-1614…
The ski card is a 2€ purchase (no deposit). It is rechargeable and reusable in other stations.
The coordinates of the skiers are memorized for a next connection, and your next order will be much faster.
At the end of your purchase, when you enter the information of each skier (surname, first name, date of birth), you can also enter the numbers of the ski’carte already in your possession :
If the ski card is compatible, the mention valid card will be displayed opposite the numbers entered.
The inscription on the card is irrelevant for the allocation of the ski pass. (example: a child registration is written on the ski’carte, it does not matter, I can recharge it for an adult and vice versa)
At the end of your purchase, when you enter the information for each skier (surname, first name, date of birth), you can add the 2 € skicard :
The skicard is a purchase (no deposit). It is rechargeable and reusable in other stations.
Save it for your next stay !
INSURANCE
You have the choice between 2 season insurances: the Aravis Sécurité Saison, which covers you during the winter season for .. € / person, and the Carte Neige license from the FFS, which insures you from 15/09 to 14/ 10 of the following year for .. €/person.
The annual family insurance (.. € for the Carte Neige License) is not accessible on the internet : you must go to a point of sale in the resort to take it out.
Aravis Sécurité Famille insurance at .. € is available from https://www.aravis-securite.com/, simply add the number of beneficiaries below the contact details of the main person.
Details of services :
You will find all the information relating to Aravis Sécurité insurance by clicking on the link : aravis-securité
Available at the ticket office and online : Aravis Sécurité cancellation / assistance / repatriation rescue insurance for the day and up to 14 days, at .. € / day
BO!plan LIB
– Log on to the website www.ski.legrandbornand.com with your login and password (under the phone number at the top right of the screen)
– Click on “my account”
– Click on “informations bancaires”
– Click on modifier “mes coordonnées bancaires “
– Click on the payment logo, as if you were going to settle a purchase
– The old registered card appears
– Choose the type of credit card (visa-mastercard etc)
– Enter the numbers of the BC
Last step: CONTACT THE SALES DEPARTMENT TO RESUME RE-ADHERENCE OR DEBITS: vente@saemlegrandbo.fr
A loyalty day pass is FREE for those holding a Grand-Bo Lib’ pass , on the 8th, 12th and 16th day of skiing – i.e. every 4th day thereafter.
Re-membership is not automatic for the 2024-2025 season.
Do not panic ! All you have to do is go to any ticket office with your proof of purchase in order to renew it (a management fee is applied).
No, this season the offer extends, so you must create a new membership.
Send us an e mail at vente@saemlegrandbo.fr
